Refund policy

Return & Exchange Policy

Chosen Galore

At Chosen Galore, we strive to provide high-quality products and excellent customer service. Please review our Return & Exchange Policy carefully before placing your order, as it outlines important information regarding your purchase.

By completing a purchase with Chosen Galore, you acknowledge and agree to the terms stated below.

No Refund Policy

All sales are final. We do not offer refunds under any circumstances.

Approved returns will be eligible for:

  • Exchange only, or
  • Store credit, issued at our discretion

Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  • A return request must be submitted within 3 days of confirmed delivery (as indicated by the shipping carrier)
  • Items must be:
    • Unworn
    • Unused
    • Unwashed
    • Free of makeup, deodorant, perfume, or stains
  • Items must be returned in their original condition, including:
    • Original packaging
    • All tags attached

⚠️ Requests submitted after the 3-day window will not be accepted.

Exchanges are processed based on product availability. If the requested item is unavailable, store credit may be issued.

Final Sale Items

The following items are FINAL SALE and are not eligible for return, exchange, or store credit:

  • All lace items
  • White or light-colored items
  • Sale or discounted items
  • Worn, altered, or damaged items
  • Items returned without original tags

No exceptions will be made for final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of confirmed delivery.

Your email must include:

  • Full name
  • Order number
  • Clear photos and/or video of the issue
  • Photos of the packaging

Failure to report within 48 hours will result in denial of the claim.

If approved, the issue will be resolved through an exchange only.

Return Process

To initiate a return or exchange request, please contact us at:Info@chosengalore.com Once your request is reviewed and approved:

  • You will receive return instructions
  • Items must be shipped back within the time frame  provided
  • Unauthorized returns will not be accepted

Additional Terms

  • Chosen Galore reserves the right to deny any return that does not meet the above conditions
  • We are not responsible for lost or stolen return packages
  • We recommend using a trackable shipping method when returning items
  • Store credit, if issued, is non-transferable and cannot be redeemed for cash

If you have any questions regarding this policy, please contact our support team before placing your order.